hospital

Patient Records for CoastalCare Hospital Group

The Challenge

CoastalCare’s decentralized, paper-first system created bottlenecks in day-to-day care and compliance:

Patient record retrieval was slow, often taking hours or days.
Physicians repeated tests due to missing files.
NDPR compliance was at risk due to poor audit readiness.
Storage rooms consumed critical space needed for operations.

The IntelliScan Africa Solution

Our approach was comprehensive, secure, and designed for healthcare environments:

End-to-End Scanning: Over 1.2 million records digitized across 7 hospitals.
AI-Powered Indexing: Enabled instant document retrieval by patient name, file ID, or treatment date.
Cloud Integration: All data securely migrated to a centralized, NDPR-compliant cloud platform.
Team Training: On-site training ensured staff could confidently manage digital files and workflows.

The Results

Record access time: reduced from several hours/days to under 5 minutes
Duplicate test rate: reduced by 60%
NDPR compliance readiness: improved from inconsistent to fully compliant
Physical storage requirements: transitioned from overcapacity to fully digital archive
Care coordination and turnaround time: significantly improved

Why It Matters?

By digitizing patient records, CoastalCare can now:

Deliver faster, safer healthcare.
Eliminate redundancies and cut costs.
Respond to audits with full confidence.
Reclaim space and redirect it to patient care.